DCD Retailer Services

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UK Retailers can access the Retailer Services Area by following this link.

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Important Announcements

	Update: Contacting Diamond Retailer Services Please be advised that Diamond's Retailer Services team is responding to emails and support tickets Monday through Friday from 9:00 AM to 6:00 PM ET. However, during the transition to Ad Populum, our Retailer Services phone queue will be unavailable. For your convenience, we suggest that you submit a ticket via the Support Center of the Retailer Services Website.

	In Case of Inclement Weather Whenever bad weather strikes, please bear in mind that UPS & LTL shipments of product may be subject to weather- and transportation-related delays. When delays are possible or confirmed, Diamond will notify affected customers via email and provide updates on the status of their shipments as information is received in hopes of minimizing any inconvenience. If you have additional questions regarding this information, please contact Diamond’s Retailer Services Department.

	Diamond's Flat Rate Standard Shipping Flat Rate Standard Shipping on most products for Continental US customers currently served by UPS aims to simplify your shipping process and reduce your costs, making your expenses more predictable and manageable. Click here for the full announcement. Click here for the FAQ.

	Diamond's Fee-free AutoPay for US Retailers Sign up now to take advantage of this convenient payment option that helps qualifying customers maximize their use of time when it comes to the routine weekly tasks of paying their invoices, whether they have net terms or receive shipments with a COD tag.

	Diamond Scheduled Web Maintenance Changes to Saturdays Please be advised that routine weekly maintenance for Diamond's websites now takes place on Saturdays from 8:00 p.m.-9:00 PM ET. Please note that, during this period, Diamond websites and services may be temporarily unavailable.

	IMPORTANT: Changes to ComiCare Ordering Where it makes sense, and with the exception of bulk-titled items, ComiCare pricing has been updated to match the sellable units you use to sell to your customers (i.e. priced per pack instead of per each).

New to Order!

Dragon Ball History Box Yamcha Statue	PlayStation Super Big Plush	Digimon Adventure Sofvimates Gabumon Statue

Banpresto MAR258621J, $16.90 Orders Due: 6/9/25	Banpresto MAR258603J, $16.90 Orders Due: 6/9/25	Banpresto MAR258620J, $16.90 Orders Due: 6/9/25